DMR Horsebox Hire respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how it is stored and your rights under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

DMR Horsebox Hire provides cookery and baking classes, courses and related services in Lincolnshire.

For the purposes of UK data protection law, DMR Horsebox Hire is the data controller responsible for personal information collected through this website and in connection with our services.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details provided on our Contact page.

2. Information We May Collect

Depending on how you use our website and services, we may collect information including:

• Your name
• Email address
• Telephone number
• Billing information
• Booking and course information
• Information provided when making an enquiry
• Cake order and celebration details
• Dietary requirements, allergies or other information relevant to attending a class
• Information supplied when registering interest in future services
• Communications between you and DMR Horsebox Hire
• Technical information about how you access and use our website

Where a booking is made for a child, we may also collect information necessary to administer their attendance safely and appropriately.

We only request information that is reasonably necessary to provide our services or respond to your enquiry.

3. How We Use Your Information

We may use your personal information to:

• Process course and class bookings
• Take and administer payments
• Send booking confirmations and important information about your class
• Respond to enquiries
• Manage celebration cake enquiries and orders
• Contact customers about changes or cancellations
• Manage waiting lists or registrations of interest
• Provide customer support
• Maintain appropriate business and financial records
• Improve our website and services
• Prevent fraud, misuse or security issues
• Comply with our legal and regulatory obligations

Where you have given us permission, we may also use your contact information to send you news, upcoming course information, special events or other marketing communications.

You can unsubscribe from marketing communications at any time.

4. Our Legal Basis for Processing

Under UK GDPR, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may process your information because:

Contract – processing is necessary to provide a course, booking, cake order or other service you have requested.

Legitimate interests – processing is necessary for the reasonable operation, administration and improvement of our business.

Legal obligation – we are required to process or retain certain information to comply with the law.

Consent – you have specifically given us permission to process your information for a particular purpose, such as receiving marketing communications.

5. Payments

Where online payments are available, payments may be processed through a third-party payment provider.

DMR Horsebox Hire does not normally receive or store your complete debit or credit card details. Payment information is handled securely by the relevant payment provider in accordance with its own privacy and security policies.

6. Children’s Information

Some of our courses and activities are specifically designed for children.

Where appropriate, bookings for children should be made by a parent, guardian or responsible adult. We may need to collect limited information about a child where it is necessary to administer their booking, provide the activity or help maintain their safety.

We will only use this information for the purpose for which it was provided and in accordance with applicable data protection law.

7. Dietary Requirements & Allergies

When attending a cookery or baking class, you may provide information about allergies, dietary requirements or other relevant needs.

Some of this information could constitute special category personal data under UK GDPR. Where required, we will obtain appropriate consent or rely on another applicable lawful condition before processing it.

This information will only be used where reasonably necessary to help us administer your booking and provide our services safely.

8. Cookies & Website Analytics

Our website may use cookies and similar technologies to help the website function correctly, understand how visitors use the website and improve the user experience.

Some cookies are necessary for the operation of the website, while others may be used for analytics, functionality or marketing purposes.

Where required by law, non-essential cookies will only be placed after you have provided your consent.

You can change or withdraw your cookie preferences through the website’s cookie controls where available.

9. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our business and provide our services. These may include:

• Website and hosting providers
• Booking system providers
• Payment processors
• Email and communication providers
• Accountants and professional advisers
• IT and technical support providers
• Analytics and website service providers

We may also disclose information where required by law, regulation, court order or a competent authority.

Third parties acting on our behalf are expected to process personal information securely and only for the purposes for which it has been provided.

10. International Data Transfers

Some technology providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place as required by UK data protection law.

11. How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected.

The appropriate retention period will depend on the type of information, the services provided and any legal, accounting or regulatory requirements that apply.

When information is no longer required, it will be securely deleted, anonymised or otherwise disposed of appropriately.

12. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure or alteration.

However, no website or electronic transmission can be guaranteed to be completely secure.

13. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your personal information
• Ask us to restrict how your information is processed
• Object to certain types of processing
• Request the transfer of certain information
• Withdraw consent where processing is based on consent

These rights are subject to certain legal limitations and exemptions.

To exercise any of your rights, please contact DMR Horsebox Hire.

14. Marketing

We will only send electronic marketing communications where we have an appropriate lawful basis to do so.

You can ask us to stop sending marketing communications at any time by using the unsubscribe option provided in an email or by contacting us directly.

15. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices or content of external websites. We recommend reviewing the relevant privacy policy when visiting another website or using a third-party service.

16. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our services, website, technology or legal obligations.

The latest version will be published on this page with the date it was last updated.

17. Contact Us

If you have any questions about this Privacy Policy, your personal information or your data protection rights, please contact:

DMR Horsebox Hire
Lincolnshire, United Kingdom

Please use the contact details provided on our website.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO) if you are concerned about how your personal information has been handled.